Guest Post from Joane Quitay, our in-house Systems Guru. My client, Mary, just had probably the biggest tech snafu during a live launch this week, something totally beyond her control. We spent months preparing for this virtual event - even making last minute changes to improve her funnel - and by the universe’s idea of fun there was a power outage where Mary (the host) is...

I went from giddy to distraught almost overnight. We’d adopted a cat, Smokey, and it wasn’t quite working out. Lesson 1: Be careful about “almost what I want”. Smokey was almost the cat I wanted, and I felt awful about it. I was distraught for a week. Judging myself for being too picky, too needy. Whining that Smokey bonded with...